FAQ - Products
What paint should I use for my eco solvent equipment?
For eco-solvent devices, Marabu DI-E ink is highly recommended. Compatible with Epson XP600, i3200, Epson®️ TFP and Epson DX print heads, this ink ensures excellent print quality and durability. Using the correct ink preserves the performance of your equipment and ensures consistent results.
2. What ink should I use for my sublimation equipment?
For sublimation printers, Marabu DX SCF ink is the best option. Developed for Epson XP600, i3200, Epson®️ TFP and Epson DX print heads, this ink provides efficient transfers and vibrant colors on fabrics and sublimable materials.
3. In the case of plug and play cartridge inks, do I need to perform ink conversion?
When using plug and play cartridges, ink conversion is generally not necessary, as long as the inks are compatible with the equipment. However, when changing brands or ink types, it is recommended to clean the printing system to avoid problems. For more details, please contact technical support.
4. How long do Marabu paints last?
Marabu paints are designed to offer high resistance to fading. Under normal conditions of use and storage, they last up to 2 years when exposed to sunlight. To maximize performance, follow the recommended use and storage instructions.
5. When purchasing paint, do you offer technical assistance to perform color conversion?
Yes, when purchasing Marabu inks, Voyant Distrihub offers specialized technical support to perform color conversion. The team is available to help you set up your printer and optimize its performance with the new ink.
6. Does Marabu paint dry quickly?
Drying speed varies depending on the paint formulation and environmental conditions. To ensure the best results, follow the specific instructions for use for each paint. If you require fast drying, consult the technical recommendations.
7. What is the shelf life of Marabu paints after they are opened?
Once opened, paints have a shelf life of 6 to 12 months, depending on storage conditions. Store them in a cool, dry place away from direct light to preserve quality.
8. Do I need to perform ink conversion?
If you are changing ink brands or types, you will likely need to perform a conversion. This process involves making adjustments to the printer and cleaning the ink system. Voyant Distrihub technical support can guide you through this process.
9. Should paint conversion be performed by an authorized Marabu technician?
Although not strictly necessary, it is recommended that ink conversion be performed by an authorized technician. This ensures that the installation is done correctly and efficiently, preserving print quality.
10. What is the process to convert to Marabu inks?
The conversion process involves:
- Equipment inspection: Assessment of the general condition of the equipment.
- Test print: Initial performance check.
- Cleaning the ink channels: Removing old ink residue.
- Profile Setup: Profile adjustments required for the new ink.
- Color Profiling: Developing profiles to ensure accuracy.
- Final tests: Checking that the equipment is ready for use with Marabu ink.
11. Why use Marabu paints?
Marabu paints are known for their exceptional quality, offering:
- Vibrant colors: Impactful visual results.
- High durability: Resistant to fading and wear.
- Superior performance: Consistency and quality with high-performance pigments.
12. How can I know if Marabu ink is compatible with my equipment?
Check the specifications of your printer and printhead. Marabu product descriptions include detailed compatibility information. If you have any questions, technical support can help you choose the right ink.
13. What should I do if the ink is not working properly in my printer?
If the ink does not work properly, check that it is compatible with the equipment and that it has been installed correctly. If the problem persists, contact technical support for diagnosis and solutions.
14. What are the shipping options and delivery times for paints?
To log out of your account, hover over your name or profile icon in the top right corner of the page. Then select “Sign Out” from the drop-down menu to securely log out.
15. How to store paints correctly to extend their shelf life?
Paints should be stored in a cool, dry place, away from direct light and heat sources. The ideal storage temperature is between 15 and 25 degrees Celsius. Keep bottles tightly closed when not in use to prevent oxidation and contamination.
16. Are Marabu paints environmentally friendly?
Marabu’s eco-solvent inks have a low environmental impact, emitting fewer volatile organic compounds (VOCs). In addition, production follows strict standards to minimize waste and maximize efficiency, making them a sustainable choice.